Frequently Asked Questions

Yes. We buy cards in store and at shows. Please contact us at: info@doubleinfinitygaming.com for more information.

  • Orders can be cancelled prior to the shipping of the item, but a 20% restocking fee will be applied. Once the product is shipped the order cannot be cancelled.
  • We charge this fee due to the costs we're charged by our payment provider and our platform when an order is cancelled.
  • Pre Orders can be cancelled prior to the shipping of the item, but a 20% restocking fee will be applied. Once the product is shipped the order cannot be cancelled.
  • We charge this fee due to the costs we're charged by our payment provider and our platform when an order is cancelled.
  • We do not accept returns on any Trading Card Games. This includes sealed and singles.
  • Supplies such as sleeves, binder and deck boxes can be returned within 30 days of being received. We will charge a 20% restocking fee as well as the cost of shipment for your product and you will be responsible for shipping the product back to us.
  • We charge this fee due to the costs we're charged by our payment provider and our platform when an order is cancelled.
  • If we make a mistake on sending you an order, we will send you a return label to return the product.

No, all of our product comes from distributors and we do not sell resealed product.

  • We do not offer price matching. We have pricing based on supply and demand for a product.
  • We do not offer partial refunds as prices change. We offer products at the current market price. That price may fluctuate over time, but your order guarantees that product to you at the current market price.

No, all of our products are sold on a first come first serve basis.

At this time we do not ship internationally. We offer shipping within the United States and APO addresses.

We use third-party shipping companies such as USPS, FedEx, and UPS. Risk of loss and damage will pass onto the Buyer when the product is accepted by the shipping carrier. It is the responsibility of the Buyer to have an order delivered to a secure location to try and mitigate package theft. We are not liable for package theft and damage in transit. If theft or damage does occur, it will be the responsibility of the Buyer to try and work with the shipping carrier to resolve any and all issues.

At this time store credit can only be redeemed in store.

If you are interested in joining the Double Infinity team, please email your resume to info@doubleinfinitygaming.com.

If you have any further questions, please contact us at: info@doubleinfinitygaming.com